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Ignition Threads Return & Refund Policy
At Ignition Threads, we are committed to providing high-quality apparel, prints, and accessories that embody the passion for JDM culture and automotive artistry. Your satisfaction is our top priority, and we aim to ensure that your experience with our products is seamless. If you’re not entirely satisfied with your purchase, our return and refund policy will guide you through the process.
Order Issues
If you encounter an issue with your order, such as damaged, defective, or incorrect items, please contact us at [insert support email] within 30 days of receiving your order. We will promptly address the issue and offer a solution, including a replacement or refund, as needed.
Eligibility for Returns and Refunds
We accept returns and offer refunds or replacements for the following reasons:
- Damaged or Defective Products: If your product arrives damaged or defective due to a manufacturing error or during shipping.
- Incorrect Products: If you receive a product that is different from what you ordered.
Please note that due to the custom nature of our products, we do not offer returns or refunds for buyer’s remorse or incorrect size selection. Be sure to review the product details and sizing chart carefully before placing your order.
How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
- Contact us at [insert support email] within 30 days of receiving your item.
- Provide your order number, a brief description of the issue, and attach relevant photos of the product if it is damaged or defective.
- Our team will review your request and provide instructions for next steps.
Non-Returnable Items
Please note that the following items are not eligible for returns or refunds:
- Products that have been washed, worn, or altered.
- Clearance or sale items.
Shipping for Returns
You may be required to return the item depending on the nature of the issue. If the product is defective or incorrect, we will cover the shipping costs for the return. However, for other return situations, shipping costs are non-refundable.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Order Cancellations
We process orders as quickly as possible. Once an order has been sent to production, we cannot guarantee a cancellation. If you wish to cancel your order, please get in touch with us immediately. If the order has not yet been processed, we will do our best to accommodate your request.
